And if you are still not satisfied, you get a full refund, no questions asked.
And, if we ever miss a promised deadline by even one minute, we ofer a full refund.
Your files are also secure on our latest ISO standard systems (ISO/IEC 27001:2013 certified).
We believe there is no substitute for subject-matter expertise. That is why we ensure that every document we receive is worked on by an expert with a high level of technical competency in the relevant field of study. Over 60% of our editors have extensive research backgrounds, and our editorial team includes physicians, PhDs, MDs, postgraduates, engineers and journal peer reviewers. Our editors are also provided with training and feedback on a regular basis to help them develop a keen understanding of subject-specific writing conventions, terminology, etc.
Yes, you can access your English editing certificate by logging into your Editage account. The editing certificate verifies that your manuscript has been checked by a professional editor and meets the standard of English required by international journals.
If you have a question for your editor, you can login to your online account and use the Submit Question option. We normally answer within 1 working day. However, a member of our client servicing team will confirm the delivery schedule with you as it is determined by the nature and number of questions.
We offer Multiple Round Editing (MRE) re-editing support as an optional service to authors to ensure that their documents are completely ready for submission. MRE re-editing support is offered as part of both our Advanced and Premium Editing services. Under MRE, you can come back to us as many times as you wish to receive a polished final document that suits your exact requirements. Please note that under Advanced Editing, MRE support is eligible for a 60% discount, whereas under Premium Editing, MRE is free (except in cases where the manuscripts have been heavily re-written or new sections have been added).